Fraud Analyst I -Check Fraud- Disputes-Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm
Core
Analyze and decision on fraud detection alerts, handle direct communications with customers regarding fraud, and process check dispute claims to mitigate financial risk.
Role type
Entry-level fraud analyst (check fraud & disputes)
Builds
Fraud risk mitigation actions, customer communication outcomes, and dispute resolution decisions
Domain
Banking / Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud detection analysis, check dispute processing, customer communication, regulatory compliance knowledge, risk assessment, case management, data analysis, conflict resolution, policy adherence
Preferred skills
Banking or investigative work experience, federal and state fraud law knowledge, Microsoft Office proficiency
Responsibilities
Review and analyze fraud detection system alerts; Communicate directly with customers and bank personnel to address fraud concerns; Open and prepare fraud cases; Process and decision on fraud check dispute claims; Escalate high-risk matters to supervisory staff; Collaborate with business units to ensure regulatory compliance
Seniority
Entry-level, individual contributor