Field Engineer (Customer Service)
Core
Provide remote and on-site support, incident response, and root cause analysis for deployed Public Safety Command & Control systems.
Role type
Entry-level Field Engineer (Customer Service)
Builds
Management, service, and maintenance solutions for customer networks in Public Safety
Domain
Public Safety, Mission Critical Communications, IT Services
Deliverable
physical/clinical work
Required skills
Network troubleshooting, Incident response, Root cause analysis, Customer support
Preferred skills
Data analytics, Automation, Cybersecurity, NOC & SOC operations, ITIL awareness
Technologies
Cloud Computing, AI, Machine Learning
Responsibilities
Provide remote and on-site system support, perform advanced root cause analysis, create value-added services via automation and data analytics, resolve customer issues
Seniority
Entry-level, New Grad
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