Software Customer Service Manager - Midwest Region
Core
Manage customer service contracts and relationships for CommandCenter Software, ensuring contractual obligations are met and driving operational acceptance of the product ecosystem.
Role type
Senior Customer Service Manager (Software)
Builds
CommandCenter Software solutions and mobile video services for public safety customers
Domain
Public Safety / Software Deployment & Support
Deliverable
client delivery
Required skills
Contract management, escalation management, technical solution implementation, cloud release coordination, change order processing, stakeholder collaboration, Agile project management, software deployment methodologies
Preferred skills
5+ years in CommandCenter Software, Mobile Video Deployment, Engineering, Sales/Presales, or Managed & Support Services
Technologies
CommandCenter Software, Mobile Video Solutions, Cloud platforms
Responsibilities
Execute service agreements and manage field resource deployment; reduce time to resolution and manage escalations; coordinate technical changes, upgrades, and reconfigurations; report on technical performance and service requests; act as a trusted technical advisor to customers; ensure best practices in customer environments.
Seniority
Senior, hands-on IC