Technical Support Analyst (Hybrid)
Core
Deliver rapid, dynamic technical support for critical video security products including Video Management Systems, cameras, servers, and network infrastructures.
Role type
Technical Support Analyst
Builds
Maintains continuous system performance for video security solutions used in communities, schools, hospitals, and enterprises.
Domain
Video Security & IP Networking
Deliverable
client delivery
Required skills
IP networking protocols (TCP/IP, UDP, IGMP, Multicasting), hardware/software troubleshooting, video security systems support, systematic problem-solving, clear technical documentation
Preferred skills
CCNA/CCNP/MCSA/MTA/LFS/MCSE/CompTIA A+ certifications, KCS methodology experience, ONVIF profile familiarity
Technologies
Video Management Systems, IP cameras, network servers, routers, firewalls, wireless systems
Responsibilities
Research and resolve critical hardware, software, and IP networking issues via phone and digital channels; assist customers with complex technical challenges; maintain detailed technical case records; prioritize daily tasks across inbound channels and case management; explain complex solutions to customers of varying technical skill levels
Seniority
Entry-level to Mid-level, hands-on IC
