Senior Forward Deployed Engineer
Core
Senior Forward Deployed Engineer embedding with customers to diagnose, resolve, and optimize Incydr deployments, acting as a bridge between engineering and customer success.
Role type
Senior Forward Deployed Engineer (Customer-Facing IC)
Builds
Custom scripts, integrations, and troubleshooting solutions for customer environments
Domain
Cybersecurity / Endpoint Security / AI-First Engineering
Deliverable
production ML models | product features | client delivery
Required skills
Software troubleshooting in live environments, custom scripting and integration, navigating large codebases, technical customer communication, root-cause analysis, AI coding tools proficiency
Preferred skills
Endpoint agent technology, device management (MDM), identity/directory sync (SCIM), internal tool automation, data security/insider risk concepts
Technologies
AI coding assistants, Incydr codebase, deployment tooling
Responsibilities
Diagnose and resolve technical pain points for customers, build custom scripts and integrations, partner with engineering on deep product issues, coach customer teams on self-service maintenance, proactively flag account health risks, translate technical root causes for non-engineers
Seniority
Senior, hands-on IC
