Help Desk Analyst
Core
Provide first-contact telephone and email support to attorneys and business professionals, delivering immediate solutions for end-user IT issues.
Role type
Help Desk Analyst (IT Service Desk)
Builds
IT support services for a law firm's legal and business teams
Domain
Legal services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MS Windows proficiency, Microsoft Office Suite expertise, PC hardware troubleshooting, incident management, IT ticket systems
Preferred skills
macOS support, ServiceNow experience, law firm experience
Technologies
Windows, Microsoft Office, ServiceNow, Exchange
Responsibilities
Provide phone and desk-side hardware/software support, document issues in service management applications, execute system moves/adds/changes, compile troubleshooting documentation, assist with computer imaging, identify recurring issues and propose process improvements
Seniority
Mid-level, hands-on IC