IT Services Specialist - Cleveland, TN Plant & Distribution Center
Core
Provide dedicated technical support and services to Executive staff, C-Suite, and manufacturing/production environments, ensuring optimal technology performance and business continuity.
Role type
IT Services Specialist (Executive & Production Support)
Builds
IT support services for executive leadership and manufacturing floor operations
Domain
Water infrastructure manufacturing and distribution
Deliverable
client delivery
Required skills
hardware and software troubleshooting, network connectivity support, IT asset management, ServiceNow platform usage, new hire onboarding, manufacturing environment IT support
Preferred skills
CompTIA A+, Network+, ITIL certifications, executive support experience
Technologies
ServiceNow, company-issued computers, peripherals, conference room technology
Responsibilities
Diagnose and resolve hardware/software incidents for executives and production staff; install and configure IT hardware/software; troubleshoot network connectivity; manage new hire technical onboarding; track and document incidents using ITSM platforms; provide onsite and remote support for manufacturing environments
Seniority
Mid-level, hands-on IC