Customer Support Engineer Intern
Core
Provide technical and operational support for mission-critical IT and Radio systems, including network devices, servers, and software installations.
Role type
Customer Support Engineer Intern
Builds
Maintains procedures to measure and track service performance and quality for mission-critical operations systems.
Domain
Cybersecurity, video security tech, and mission-critical IT/Radio systems.
Deliverable
Dashboards & analysis
Required skills
Network background, IT background, Virtual Machine background, Software installation, Network device management, Network design assistance
Preferred skills
Legacy system management, Innovative system solution management, Lab and testing facility access
Technologies
Servers, firewalls, routers, switches, base stations, radios
Responsibilities
Follow work instructions and procedures to implement and maintain service performance tracking, Act as an escalation point for Helpdesk staff or Service Engineers, Support existing systems and networks, Perform software installations, Work on network devices (remote/onsite) and assist with network designs, Receive coaching and mentorship from senior engineers
Seniority
Intern, mentored by senior engineers
