Sr. Systems Engineer
Core
Tier 4 technical escalation support for Next-Generation 911 (NG911) call-taking and dispatching solutions, diagnosing complex system architecture, networking, and telephony issues.
Role type
Senior Systems Engineer (Public Safety)
Builds
NG911 Call Taking and Dispatching solutions for public safety agencies
Domain
Public Safety / Emergency Response / Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Linux/UNIX troubleshooting, Cisco networking (CCNA concepts), Active Directory, VoIP/PBX systems, hardware troubleshooting, database integration, technical documentation, on-call rotation management
Preferred skills
Microsoft MCSE certification, Cisco CCNA certification, NG911 solution experience
Technologies
Windows Server 2008/2012, Windows 7/10, Linux/UNIX, Cisco, Asterisk, Active Directory, Dell/HP servers, GIS
Responsibilities
Resolve Tier 4 technical escalations for NG911 systems, troubleshoot complex server infrastructure and network configurations, validate emerging technologies with Product Development, create technical workflow documentation, deliver technical training to support centers, perform onsite engineering support when needed
Seniority
Senior, hands-on IC with mentorship responsibilities