Loan Resolution Specialist II(Collections)
Core
Contact delinquent customers via outbound/inbound calls, emails, and texts to resolve delinquency, reduce losses, and recommend payment programs for those experiencing financial hardship.
Role type
Collections specialist
Builds
Delinquency resolution and loss reduction for the bank's loan portfolio
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Outbound/inbound communication, skip tracing, account note documentation, regulatory compliance adherence, multitasking, Microsoft Suite proficiency
Preferred skills
Salesforce experience, Spanish language skills
Responsibilities
Communicate with early stage delinquent customers to resolve delinquency; Handle inbound customer calls regarding delinquency, hardship, complaints, or system shut-offs; Perform skip tracing activities to locate delinquent customers; Document all customer interactions and account activities; Adhere to State and Federal collection regulations.