Customer Service Representative - North Shore, Pittsburgh
Core
Serve as a key point of contact for utility customers, resolving billing inquiries, managing credit/collections, and scheduling service orders.
Role type
Customer Service Representative (Utility Billing & Collections)
Builds
Customer service interactions and billing resolution workflows for water, wastewater, and natural gas services
Domain
Utilities (Water, Wastewater, Natural Gas)
Deliverable
client delivery
Required skills
Complex billing issue resolution, credit identification, service order scheduling, SAP system operation, Microsoft Office proficiency, multi-tasking in high-volume environments, regulatory compliance adherence
Preferred skills
Independent problem-solving, strong negotiation skills, administrative support
Technologies
SAP, Microsoft Office, Outlook
Responsibilities
Answer inbound and outbound calls to resolve customer questions and complaints; Identify and resolve complex billing errors; Perform credit identification for new applicants; Schedule service orders including emergency requests; Enter customer meter reads and document correspondence in SAP; Provide administrative support within the Customer Service Center
Seniority
Entry-level to Individual Contributor