Customer Success Manager - EMEA Remote
Core
Drive product adoption, revenue retention, and growth for key customers in the Fixed Video & Access division through strategic account management and advocacy.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer success strategies, adoption plans, and business review presentations for security technology portfolios.
Domain
Security industry / Fixed Video & Access systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Account management, Salesforce expertise, strategic planning, KPI development, onboarding enablement, cross-functional collaboration, lead generation, customer advocacy, data analysis, product training
Preferred skills
Sales channel experience, video/access control systems knowledge, networking/storage background, Gainsight proficiency
Technologies
Salesforce, Gainsight
Responsibilities
Identify and manage key EMEA customers, execute adoption and retention strategies, develop success plans and health scorecards, drive time-to-value and ROI, manage cross-functional feedback loops, and present program outcomes to sales and partner communities.
Seniority
Senior, hands-on IC