Customer Service Agent - Claims
Core
First point of contact for operators and customers regarding insurance claims, including bodily injury, property damage, and car fleet claims.
Role type
Claims Customer Service Agent
Builds
Insurance claim files and statistical reports for the Accounting department
Domain
Retail / Insurance Claims
Deliverable
dashboards & analysis
Required skills
Customer service, telephone communication, claim file coordination, document synthesis, administrative support, negotiation, Office suite proficiency, bilingualism (French/English)
Responsibilities
Act as contact person for bodily injury and property damage claims; Coordinate claim files according to protocols; Follow up with operations, clients, and insurers; Handle telephone complaints; Synthesize documents for statistical reports; Answer calls and emails; Provide administrative support to the Insurance and Claims department.
Seniority
Entry-level / Junior