Customer Care Administrator I
Core
Provides administrative support to Aqua Customer and State Operations, resolving customer issues and handling escalated claims.
Role type
Administrative support specialist (customer care)
Builds
Customer service operations and account management processes
Domain
Utilities (water and wastewater services)
Deliverable
client delivery
Required skills
Customer service systems navigation, account research and updates, regulatory compliance knowledge, documentation and policy communication, multi-project management, problem-solving
Preferred skills
Familiarity with Microsoft Office and SharePoint, basic math knowledge
Technologies
Banner (CIS), Service Link, AMRA, ASOA, InfoStream, ACES
Responsibilities
Respond to customer questions and resolve issues using specific utility systems; handle escalated customer claims including disputes and BBB complaints; research customer issues and update accounts; assist with documenting operational policies and procedures; maintain relationships across service organization levels; stay current on state regulations and operational policies.
Seniority
Entry-level to Junior, hands-on IC
