Operations Center Specialist
Core
Operations Center Specialist managing emergency gas/water incidents, customer service calls, regulatory reporting, and work order dispatch for a major utility provider.
Role type
Operations Center Specialist (Utility Operations)
Builds
Emergency response coordination, customer service workflows, regulatory compliance reports, and field dispatch assignments
Domain
Utilities (Natural Gas & Water/Wastewater)
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
Emergency incident triage, regulatory reporting, work order creation, data compilation, multi-system navigation, customer communication
Preferred skills
Field operations experience, Associate's Degree
Technologies
SAP, VENTYX, DigTrack/811, SharePoint, Microsoft Excel, Outlook
Responsibilities
Respond to inbound emergency calls (leaks, odors), manage service interruption accounts, create customer service work orders, process SIR forms from plumbers, compile regulatory reports (PUC, Emergency Response), analyze call center metrics, track outages and damages
Seniority
Mid-level, hands-on IC