Chargé(e) Clientèle (H/F)
Core
Customer service and account management for water utility clients, handling billing, consumption queries, and technical intervention scheduling.
Role type
Customer service agent (water utility)
Builds
Customer satisfaction and operational efficiency for water service delivery
Domain
Utilities / Water management
Deliverable
client delivery
Required skills
Customer relationship management, billing and payment processing, technical intervention scheduling, data entry and dossier management, written communication, Google tools proficiency
Preferred skills
Permis B (driver's license), mobile permanence capability, environmental awareness
Technologies
Google tools
Responsibilities
Welcome and support clients via phone, email, mail, and in-person; process billing and consumption inquiries; manage complaints and claims; update customer dossiers and track technical interventions; schedule maintenance and meter readings; follow up on overdue payments; report on service quality and activity metrics.
Seniority
Entry to Mid-level