CHARGE DE CLIENTELE (H/F)
Core
Manage customer relationships and handle requests/complaints regarding drinking water services, including billing, consumption analysis, and debt collection.
Role type
Customer service specialist (public utility)
Builds
Customer service interactions and administrative case management for water distribution
Domain
Public utilities (water supply)
Deliverable
client delivery
Required skills
Customer relationship management, billing and invoicing analysis, written and oral communication, data entry and database management, regulatory compliance knowledge
Preferred skills
Experience in water or energy sectors, Lean project management, problem-solving
Responsibilities
Answering customer inquiries and processing complaints, analyzing consumption data, managing debt collection, updating customer databases, drafting correspondence
Seniority
Mid-level, hands-on IC