Financial Counsellor
Core
Provide financial counselling, advocacy, and practical solutions to individuals and families experiencing financial hardship, vulnerability, and crisis to help them regain control and build resilience.
Role type
Financial Counsellor
Builds
Client-centered case plans and financial stability outcomes
Domain
Social services / Financial inclusion
Deliverable
client delivery
Required skills
Financial counselling, advocacy, negotiation, case plan development, cultural competence (Aboriginal and Torres Strait Islander), crisis intervention, record keeping
Preferred skills
Accreditation with a Financial Counselling Association, experience with non-English speakers, driver's license
Technologies
SAMIS
Responsibilities
Provide financial counselling services to people in crisis, develop case plans, advocate with creditors and stakeholders, support access to community resources, monitor progress against case plans, maintain accurate records, mentor Financial Capability Workers
Seniority
Mid-level (SCHADS Level 3 to 5)