Sr. Specialist, Sales Order Management
Core
Manage the complete lifecycle of complex industrial customer orders from entry to delivery, ensuring accuracy and on-time fulfillment.
Role type
Senior Sales Order Management Specialist
Builds
Accurate order records, timely deliveries, and customer satisfaction in the industrial manufacturing sector.
Domain
Industrial Manufacturing (Valves, Flow Control)
Required skills
ERP systems (M3), CRM (Salesforce), CPQ, order lifecycle management, supply chain coordination, commercial validation, technical specification review, stakeholder management, risk identification, KPI monitoring.
Preferred skills
Experience with industrial valves, export documentation, Factory Acceptance Tests (FAT), order expediting.
Responsibilities
Review and enter customer purchase orders against quotations and technical specs; validate commercial and technical requirements; issue Order Acknowledgements and Proforma Invoices; monitor order lifecycle from entry to shipment; serve as primary customer contact for order status and inquiries; collaborate with Sales, Production, Planning, and Logistics to ensure on-time delivery; track manufacturing schedules and identify risks; manage order changes, returns, and escalations; prepare Order Status Reports; prioritize urgent and project-based orders; coordinate customer visits and inspections.
Seniority
Senior, hands-on IC