Technical Support Analyst
Core
Troubleshoot hardware, software, and TMS solution issues for commercial clients and partners, performing root cause analysis and collaborating with engineering teams to improve transportation management software.
Role type
Technical Support Analyst (TMS)
Builds
Transportation management software solutions for the logistics and supply chain industry
Domain
Transportation and logistics
Required skills
SQL, XML, HTML, scripting languages, Windows/Linux/Android/iOS/Microsoft Servers troubleshooting, root cause analysis, CRM/casing platforms, database queries
Preferred skills
Jira, SDLC, mobile communications, wireless devices, REST/SOAP APIs, Java, C#, Python, JavaScript, Angular, React
Responsibilities
Investigate and resolve hardware, software, and TMS issues; partner with developers and QA to report bugs; deliver support via phone, email, web, and chat; analyze device logs and system behaviors; recommend improvements to support tools and documentation
Seniority
Individual Contributor