Customer Support Specialist
Core
Frontline support for Trimble Forestry's enterprise software solutions across Europe, resolving critical incidents and optimizing wood flow operations.
Role type
Customer Support Specialist (Technical Helpdesk)
Builds
Trimble Forestry enterprise software solutions for forest products supply chain
Domain
Forestry / Industrial Technology
Required skills
English (professional working proficiency), Nordic language (professional working proficiency), technical troubleshooting, ticket management, knowledge base creation
Preferred skills
ITIL-based ticketing systems (Salesforce/Jira), IT/Software background, Forestry/Logistics sector familiarity
Technologies
Salesforce, Jira
Responsibilities
Provide responsive phone and email support for European users, triage support requests within SLAs, troubleshoot desktop and web-based software issues, escalate complex technical challenges, produce knowledge-base documentation
Seniority
Individual Contributor