Field Technical Support Professional
Core
Resolve high-priority incidents and troubleshoot complex cloud hosting ecosystems for enterprise ERP environments in the construction and engineering sector.
Role type
Senior Field Technical Support Engineer (Cloud Infrastructure)
Builds
Maintains uptime and stability for hosted enterprise ERP platforms and cloud infrastructure.
Domain
Construction Technology (AECO) / Cloud Infrastructure
Required skills
Cloud infrastructure troubleshooting, Windows Server administration, SQL database querying, Network connectivity diagnostics, Enterprise ERP support, Incident triage
Preferred skills
Construction management software support (Viewpoint Vista, ProContractor), Tiered escalation workflow management
Technologies
Azure, AWS, Windows Server, IIS, SQL Server, Microsoft 365, SMTP, VPN
Responsibilities
Deliver rapid technical triage and resolution for critical hosted enterprise environments via phone, chat, email, and ticketing portals; Troubleshoot and administer complex cloud hosting ecosystems including virtual desktop platforms and network connectivity; Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service during high-priority incidents; Champion customer success by keeping stakeholders informed with transparent, proactive communication.
Seniority
Mid-Senior, hands-on IC
