IS Help Desk Technician
Core
Provide onsite help desk support for end-users and software developers, troubleshooting hardware and software issues to ensure efficient technical operations.
Role type
IS Help Desk Technician (Seniority: Entry to Mid-level)
Builds
IT support services for corporate users and developers
Domain
Corporate IT / End-user support
Required skills
Hardware and software troubleshooting, Customer service, ITSM ticket management, Asset lifecycle management, OS deployment (Windows, macOS, Linux), Scripting (PowerShell, Bash, Python), Network fundamentals
Preferred skills
ITIL certification, CompTIA A+ certification, Google Workspace familiarity
Technologies
Windows, macOS, Linux, Dell, Apple, Mobile devices, Tablets, Printers, Conference room equipment, ITSM systems
Responsibilities
Support end users with help desk support and deployment of hardware and software, Resolve issues individually or in conjunction with other IS staff, Communicate with peers and management to support end users, Document technical information in ITSM systems, Maintain asset lifecycle management
Seniority
Entry to Mid-level, hands-on IC
