Field Service Engineer
Core
2nd level client support and services for end user devices, network/server equipment, and warehouse machinery.
Role type
Field Service Engineer (IT & Hardware Support)
Builds
Repairs and maintains end-user devices, printers, scanners, and warehouse equipment (RDTs).
Domain
IT Infrastructure & Hardware Maintenance
Deliverable
physical/clinical work
Required skills
device troubleshooting, hardware repair, application installation, inventory management, equipment testing, user training, incident escalation, asset tracking
Preferred skills
MCSE, SCCM, ITIL Foundation, CCENT, TD SYNNEX applications knowledge, advanced computer system applications
Technologies
RDTs, printers, scanners, end-user devices, network equipment, server equipment
Responsibilities
Maintain applications on end user devices, identify and repair equipment failures, order and replace parts, provide training guidance to end-users, escalate incidents to next level support, maintain asset inventories
Seniority
Mid-level (3-5 years experience)