Customer Engineer - Mandurah/Rockingham
Core
Installation, maintenance, and repair of Point of Sale, self-service checkout, servers, and back-office equipment to ensure customer operations continuity.
Role type
Field Service Technician (Hardware & Network)
Builds
Unified commerce hardware and network infrastructure for retail and dining customers
Domain
Retail and Dining Technology
Required skills
PC hardware maintenance, network equipment troubleshooting (routers, switches, hubs), mechanical/electrical aptitude, Windows OS navigation, cable installation, modular swaps, preventative maintenance, parts inventory management, accurate activity reporting, safe lifting and physical mobility
Preferred skills
Experience with handheld power tools, working at height (ladders, MEWP), night shift availability, weekend availability, flexible scheduling
Technologies
Windows OS, Microsoft Office suite, Point of Sale systems, Self-service checkout terminals, Servers, Routers, Switches, Hubs
Responsibilities
Diagnose, repair, and replace components on supported equipment; Install new or upgrade existing equipment; Perform periodic preventative maintenance; Respond to customer concerns and escalate when necessary; Maintain parts inventory and record keeping; Report calls, activity, and expenses accurately; Capture customer asset information for billing; Work flexible shifts including nights and weekends.
Seniority
Entry-level to Mid-level, hands-on IC