I2C Senior Dispute Analyst with German
Core
Resolve customer invoice disputes and drive process excellence in I2C/O2C operations.
Role type
Senior I2C Dispute Analyst
Builds
Accurate financial records and reduced dispute recurrence
Domain
Healthcare Finance / Accounts Receivable
Required skills
Invoice dispute resolution, data analysis, customer communication (phone/email), ERP system management, root cause analysis, process improvement, KPI management
Preferred skills
SAP/Oracle ERP experience, Advanced Microsoft Office proficiency
Responsibilities
Investigate and resolve customer invoice disputes, Engage with customers via phone and email, Record dispute cases in systems, Create credit and debit notes in ERP, Collaborate with internal teams to resolve root causes, Identify root causes and implement corrective actions, Meet individual and team KPIs, Contribute to process improvements and audit support