Solution Support Specialist
Core
Manages order entry, fulfillment, and backlog resolution as the primary interface for customer and supplier issues within a major business group.
Role type
operational order support specialist
Builds
order fulfillment process and customer service levels
Domain
distribution / supply chain
Required skills
order entry, backlog management, exception handling, inventory reporting, communication, critical thinking, mathematical calculations
Preferred skills
supply chain procedures, distribution industry knowledge, product pricing, sales strategy
Responsibilities
Facilitate order fulfillment to meet service levels; review and enter orders; manage purchasing and shipping adjustments; coordinate internal and external resources; resolve order issues including shipping, RMA, and lost goods; ensure margin integrity; coordinate Customer-Owned Inventory (COI) purchase orders; maintain customer information accuracy.
Seniority
Entry-level to Mid-level, operational IC
