Senior Business Operations Specialist
Core
Support Dell Singapore and Malaysia Sales and Product Management teams by creating, revising, and managing customer quotations for Infrastructure and Client Solutions products.
Role type
Senior Business Operations Specialist (Quote Desk)
Builds
Customer quotations and Deal Registrations for Dell ISG and CSG products
Domain
Enterprise IT Infrastructure (Servers, Storage, Networking)
Required skills
Dell CPQ, Dell ISG product configuration, Deal Registration processes, Microsoft Excel, quotation lifecycle management, pricing validation, stakeholder coordination
Preferred skills
Dell CSG product knowledge, Dell Premier/DSC/Partner Portal experience, BPO/shared service environment experience, Dell certifications
Technologies
Dell CPQ, Dell Partner Portal, Microsoft Office
Responsibilities
Create and maintain customer quotations using Dell CPQ; Configure Dell ISG solutions (servers, storage, networking); Manage Deal Registrations through Dell Partner Portal; Review quote requests for completeness and pricing accuracy; Coordinate with Sales and Product teams to meet SLAs; Resolve issues related to configuration and pricing.
Seniority
Mid-Senior, hands-on IC
