Product Engineer, Emergency Care Marketing
Core
Provide technical product support and pre/post-sales engineering services for Stryker's Emergency Medical Services (EMS) transport portfolio, acting as a bridge between sales, customers, and technical services.
Role type
Senior Individual Contributor Product Engineer (Medical Devices/Transport)
Builds
Stryker EMS Transport portfolio (vehicles, equipment, fit-outs)
Domain
Healthcare / Emergency Medical Services / Medical Transport
Deliverable
product features | client delivery | infrastructure
Required skills
technical product expertise, pre-sales support, post-sales service, product installation, vehicle fit-outs, configuration, atypical modifications, spare parts management, quality agreements, stakeholder management, project workflow organization, problem-solving, networking with EMS vehicle builders
Preferred skills
formal technical qualification, CRM system exposure
Technologies
CRM systems
Responsibilities
Respond to customer enquiries regarding spare parts, inventory, and service agreements; act as a conduit between customer technicians and Stryker tech services; support pre-sales product inquiries and post-sales technical support; gather and disseminate client feedback; identify changes needed in marketing materials; support technical aspects of tenders and proposals; support clinical and operational trials; support product roll-out and implementation in EMS agencies; support clinical and operational education within accounts.
Seniority
Senior, hands-on IC