Product Engineer, Emergency Care Marketing
Core
Provide technical product support, pre-sales, and post-sales services for Stryker's EMS Transport portfolio, acting as a bridge between sales, customers, and technical services.
Role type
Senior individual contributor product engineer (medical transport)
Builds
Stryker EMS Transport portfolio (vehicles, equipment, fit-outs)
Domain
Medical devices / Emergency Medical Services (EMS) / Transport
Deliverable
product features
Required skills
Technical expertise in EMS transport products, pre-sales and post-sales support, project workflow organization, problem-solving, networking with third parties, stakeholder management, market analysis, tender support, clinical/operational education
Preferred skills
Formal technical qualification, CRM system experience
Technologies
EMS vehicle builders' systems, CRM systems
Responsibilities
Respond to customer enquiries regarding spare parts, inventory, and service agreements; act as a conduit between customer technicians and Stryker tech services; support product installation, configuration, and modifications; gather and disseminate client feedback; identify changes in marketing materials; support sales budget and market share growth; assist with tenders, proposals, and clinical trials; support product roll-out and implementation in EMS agencies; conduct clinical and operational education.