IT Support Senior Specialist
Core
Providing technical support for PCs, phones, AV equipment, and IT infrastructure to attorneys and staff in a law firm environment.
Role type
Senior IT Support Specialist (Infrastructure & End-User)
Builds
Office IT operations, incident resolution, and event technical support
Domain
Legal services / Corporate IT
Required skills
Windows 10 & Office Suite troubleshooting, Cisco VoIP support, Zoom/Teams conferencing, Apple/Android device support, iManage/IntApp experience, ServiceNow ticketing, network troubleshooting, server room operations, AV equipment support
Preferred skills
ITIL Foundations, A+ certification, vendor management, team leadership
Technologies
Windows 10, Microsoft Office, Outlook, Word, Cisco VoIP, Zoom, Microsoft Teams, Apple OS, Android OS, iManage, IntApp, ServiceNow
Responsibilities
Support escalated incidents from Service Desk, coach IT Technicians, respond to power/HVAC/network outages, identify and escalate major incidents, support office administration projects, travel to different firm sites
Seniority
Senior, hands-on IC with team coaching responsibilities
