Senior Manager, Infrastructure, EDT
Core
Lead Deskside and Service Desk services across the APAC region, ensuring efficient delivery of IT support and aligning with business strategy.
Role type
Senior Manager, IT Service Delivery
Builds
Deskside and Service Desk operations for Stryker's GQO and Commercial locations in APAC
Domain
Medical Devices / Healthcare IT
Required skills
IT Service Management (ITSM), Service Provider Management, Project Management, IS Standards Implementation, Regional Leadership, Compliance Management (SOX, GxP), Stakeholder Management
Preferred skills
People Leadership, Medical Device/Pharma Industry Knowledge, Agile Transformation, Change Management
Technologies
ITSM frameworks, Service Desk tools, Infrastructure management systems
Responsibilities
Lead implementation of corporate IS standards for Hardware & Software; Manage service providers for Deskside and Service Desk across APAC; Drive collaboration between Service Desk and Deskside teams; Ensure compliance with regulations including SOX and computer systems validation; Develop and coordinate reporting to end users; Transform service to a more agile, automated, customer centric function.
Seniority
Senior, hands-on IC with leadership responsibilities