Cloud Systems Engineer — CSP Partner Support
Core
Frontline technical contact for Cloud Solution Provider (CSP) partners, providing support for Microsoft (Modern Work, Azure) and AWS cloud services and emerging AI solutions.
Role type
Cloud Systems Engineer (CSP Partner Support)
Builds
Cloud migrations, implementations, and AI enablement engagements for channel partners.
Domain
IT Distribution / Cloud Services (Microsoft & AWS)
Deliverable
client delivery
Required skills
Cloud support, service desk operations, Microsoft CSP programs, AWS core services, ticketing systems, technical troubleshooting, cloud migrations, AI services adoption
Preferred skills
Microsoft certifications (AZ-900, MS-900, AZ-104, AI-900), AWS certifications (Cloud Practitioner, Solutions Architect Associate, AI Practitioner), experience with channel partners/resellers, exposure to Microsoft Copilot, Azure OpenAI, AWS Bedrock
Technologies
Microsoft 365, Entra ID, Exchange Online, Intune, Azure, AWS (EC2, S3, IAM), Microsoft Copilot, Azure OpenAI, AWS Bedrock, Freshdesk, ServiceNow, Zendesk
Responsibilities
Provide Level 1 and 2 support for partner queries, assist with onboarding and provisioning, manage escalated tickets, contribute to project work, maintain service desk records, collaborate with solution architects, participate in on-call roster
Seniority
Mid-level, hands-on IC
