Customer Success Manager
Core
Champion customer value and drive digital transformation for UK construction clients using Trimble Construction One SaaS platform.
Role type
Customer Success Manager (B2B SaaS)
Builds
Trimble Construction One (TC1) platform adoption and client partnerships
Domain
Construction technology / AECO (Architecture, Engineering, Construction, Operations)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer success or account management experience, strategic onboarding framework design, value-focused business reviews, risk identification, expansion opportunity identification, cross-functional product partnership
Preferred skills
Salesforce/G-Suite/Gainsight proficiency, construction enterprise management workflow familiarity
Technologies
Trimble Construction One, Salesforce, G-Suite, Gainsight
Responsibilities
Coordinate end-to-end post-sale experience for construction accounts, foster portfolio health through business reviews and utilization planning, identify risks and expansion opportunities, partner with product teams to translate client feedback into enhancements
Seniority
Mid-Senior, hands-on IC