Manager, Tissue Field Service
Core
Lead a world-class Tissue Field Service organization supporting tissue customers across the EMEA region and worldwide.
Role type
Senior Manager, Industrial Field Service Operations
Builds
Maintenance services, shutdowns, audits, inspections, troubleshooting, machine upgrades, commissioning, and technical improvement projects for tissue production lines.
Domain
Industrial manufacturing / Tissue production / Field Service Engineering
Deliverable
physical/clinical work
Required skills
People leadership, team development, resource planning, safety management, operational KPI monitoring, business acumen, ERP/systems proficiency, technical knowledge of tissue production technologies, multicultural team management.
Preferred skills
Experience with service management systems, additional languages beyond English.
Responsibilities
Lead and coach a team of Field Service Engineers and Technicians; drive safety culture and compliance; manage resource planning and workforce allocation; ensure delivery of maintenance and upgrade projects; support recruitment and career development; monitor team performance via KPIs; collaborate with Sales and Project Management; coordinate with Engineering and Product teams; drive process standardization; act as escalation point for critical issues.
Seniority
Senior, hands-on IC with people leadership responsibilities