Patient Service Representative, Behavioral Health - HYBRID
Core
Greet patients, schedule appointments, manage admissions, and handle clerical duties in a behavioral health/medical office setting.
Role type
Patient Service Representative (PSR)
Builds
Patient appointment schedules, admission records, and daily encounter logs
Domain
Healthcare / Behavioral Health
Required skills
patient scheduling, telephone etiquette, medical records management, data entry, supply inventory, confidentiality compliance, customer service, office equipment operation
Preferred skills
EHR/Practice Management System experience, medical terminology knowledge, previous PSR or office experience, Heartsaver certification
Technologies
EHR, Practice Management System, Standard Office Technology (Windows-based)
Responsibilities
Greet patients and families, answer phones, schedule appointments and procedures, prepare patient charts, reconcile daily encounters, monitor supply inventory, perform clerical duties, verify patient information, maintain confidentiality, communicate with physicians and nursing staff
Seniority
Entry-level to Mid-level, hands-on IC