RAS Client Service Specialist
Core
Provide high-quality service to clients by responding to queries, resolving incidents, and managing Rand Accounts to retain and enhance the client experience.
Role type
Client Service Specialist (Payments & Operations)
Builds
Client retention, accurate query resolution, and daily cash prediction reports
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
Client service delivery, domestic and cross-border payments handling, SWIFT payment structures, SLA management, data analysis, process improvement
Preferred skills
Client satisfaction survey analysis, stakeholder relationship management, conflict resolution, business process mapping
Responsibilities
Respond to client queries via messaging channels, resolve incidents within SLA, open/modify/close Rand Accounts, produce daily cash prediction reports, analyze dashboards to identify trends, implement findings from client satisfaction surveys, maintain static account data, prepare for new client onboarding, initiate meetings with key stakeholders, review and streamline business processes
Seniority
Mid-level, hands-on IC