Patient Service Representative - Plastic Surgery
Core
Greets patients and families, manages registration, processes payments and insurance, schedules appointments, and coordinates diagnostic tests and procedures in a plastic surgery setting.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, appointment schedules, and billing records
Domain
Healthcare / Plastic Surgery
Required skills
Patient registration, insurance verification, appointment scheduling, payment processing, medical terminology, EHR/Practice Management systems, customer service
Preferred skills
Associate Degree, previous PSR experience, knowledge of plastic surgery department workflows, Standard Office Technology proficiency
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and process verifications, schedule appointments and diagnostic tests, coordinate with clinical staff for pre-authorizations, perform clerical duties like faxing and filing
Seniority
Entry-level to Mid-level, Per Diem