Patient Service Representative - GI
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments for a gastroenterology department.
Role type
Patient Service Representative (GI)
Builds
Patient registration, appointment scheduling, and billing workflows for GI practices
Domain
Healthcare / Gastroenterology
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, HIPAA compliance, EHR/Practice Management Systems, data entry
Preferred skills
Previous PSR experience, medical office terminology knowledge, Standard Office Technology proficiency
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, inform patients of delays and assist with comfort, post self-pay charges and collect payments, reconcile daily payments and prepare deposits, scan insurance cards and process verifications, update patient demographics and insurance info, schedule appointments and enter diagnostic test orders, complete referrals, perform clerical duties like faxing and filing, cover for other staff as needed