Patient Service Representative - Rheumatology
Core
Greets patients and families, manages patient flow, handles registration, collects payments, processes insurance verifications, and schedules appointments in a rheumatology setting.
Role type
Patient Service Representative (PSR)
Builds
Patient registration and appointment scheduling workflows
Domain
Healthcare / Rheumatology
Deliverable
product features
Required skills
Patient registration, insurance verification, appointment scheduling, payment collection, data entry, phone etiquette, HIPAA compliance
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, Associate Degree
Technologies
EHR, Practice Management System, Standard Office Technology (Windows)
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, collect payments and reconcile daily collections, scan insurance cards and update patient accounts, schedule appointments and diagnostic tests, complete referrals, perform clerical duties like faxing and filing
Seniority
Entry-level to Mid-level, hands-on IC