Customer Onboarding and Learning Systems Specialist
Core
Architect a scalable, self-guided onboarding ecosystem and deliver personalized software training to new clients to reduce reliance on live sessions.
Role type
Customer Onboarding & Learning Systems Specialist (Builder & Trainer)
Builds
Self-guided onboarding tracks, digital learning resources, in-app guidance, and AI-powered learning paths.
Domain
SaaS / Customer Success / EdTech
Deliverable
product features
Required skills
Software training delivery, instructional design, digital adoption platform management, LMS implementation, AI content generation, Salesforce usage, data analysis, cross-functional collaboration.
Preferred skills
Digital Adoption Platforms (Userpilot, WalkMe, Pendo), video editing, SaaS industry experience, sports/fitness industry knowledge.
Technologies
Userpilot, LMS, Salesforce, AI tools, Zoom, Video editing software.
Responsibilities
Conduct live and self-guided training sessions, design learning paths, optimize digital adoption tools, integrate AI for content personalization, track onboarding metrics, collaborate with Product and Support teams.
Seniority
Mid-level, hands-on IC
