PSR, Lab
Core
Frontline patient service representative managing registration, scheduling, billing, and patient flow in a clinical setting.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, appointment schedules, and billing records
Domain
Healthcare / Medical Office Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, data entry, phone etiquette, HIPAA compliance
Preferred skills
Medical terminology, EHR/Practice Management Systems, previous PSR experience
Responsibilities
Greet patients and direct them appropriately, maintain efficient patient flow, answer phones and take messages, process insurance verifications and update patient accounts, schedule appointments and diagnostic tests, collect payments and reconcile daily collections, coordinate with clinical staff for pre-authorizations
Seniority
Entry-level, hands-on IC