FNB Community Advisor Alternative Channels.
Core
Guide customers to appropriate service channels (eChannels, self-service), provide tailored financial solutions, and ensure compliance with banking policies.
Role type
Customer Advisor (Alternative Channels)
Builds
Customer relationships and sales of integrated financial solutions
Domain
Banking / Retail Finance
Deliverable
client delivery
Required skills
Customer relationship management, sales persuasion, process compliance, data analysis, digital channel guidance
Preferred skills
Financial services experience, shift work flexibility, problem-solving
Responsibilities
Direct customers to suitable service channels, educate customers on banking platforms, analyze customer data to recommend solutions, achieve sales targets, ensure adherence to rules and processes
Seniority
Junior to Mid-level, hands-on IC
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