FNB Community Advisor DHA
Core
Deliver exceptional customer experiences by proactively understanding needs, providing tailored financial solutions, and directing customers to suitable service channels including eChannels and self-service.
Role type
Customer Advisor (Financial Services)
Builds
Contextual and integrated financial solutions for customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Relationship building, Customer service, Communication, Sales, Process compliance, Data analysis, Channel optimization, Empathy, Time management, Attention to detail
Preferred skills
Persuasive selling, Digital solution guidance, Portfolio growth support, Regulatory understanding, Problem solving, Results-driven attitude
Responsibilities
Build and maintain strong client relationships, Provide positive customer experiences, Explain processes and requirements, Ensure compliance with rules and processes, Educate customers on banking platforms, Analyze customer data and recommend solutions, Achieve sales results, Maximize channel optimization opportunities, Fulfill transactions above benchmarks