FNB Community Advisor Alternative Channels
Core
Guide customers to appropriate self-service and digital banking channels while providing tailored financial solutions and ensuring compliance with service standards.
Role type
Customer service advisor (alternative channels)
Builds
Customer relationships and adoption of digital banking platforms
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer relationship management, process compliance, sales support, data analysis, financial product knowledge, shift work adaptability
Preferred skills
NQF Level 5 Certificate in Banking or related fields, FAIS recognition
Technologies
Self-service banking platforms, eChannels
Responsibilities
Direct customers to suitable service channels, educate customers on banking platforms, analyze customer data to recommend solutions, achieve sales targets, ensure adherence to policies and processes
Seniority
Junior to Mid-level, hourly contract