Patient Service Representative
Core
Welcoming patients, managing registration, and coordinating patient intake at a multispecialty urgent care clinic.
Role type
Frontline patient service representative
Builds
Patient registration workflows and front-desk operations
Domain
Healthcare / Urgent Care
Deliverable
product features
Required skills
Patient registration, medical record management, insurance verification, cash handling, phone support, data entry, customer service
Preferred skills
High-volume service industry experience, bilingual communication, keyboarding proficiency (55 wpm)
Technologies
Electronic health record systems, payment processing terminals
Responsibilities
Greeting and welcoming patients, organizing patient intake and appointments, entering and updating patient information, assisting with paperwork, scanning and filing medical records, answering phone inquiries, processing insurance and co-payments, reporting wait times
Seniority
Entry-level, hands-on IC