Patient Service Representative
Core
Greet patients, schedule appointments and procedures, manage medical records, and coordinate care logistics for physicians and patients.
Role type
Patient Service Representative (PSR)
Builds
Patient appointment schedules, medical record files, and care coordination workflows
Domain
Healthcare administration / Medical office operations
Required skills
patient scheduling, medical record management, telephone etiquette, data entry, supply inventory management, insurance pre-certification knowledge, EHR/Practice Management System proficiency
Preferred skills
Associate Degree, Heartsaver certification, previous PSR or office experience, knowledge of medical terminology, experience with Standard Office Technology in a Window-based environment
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Standard Office Technology (Window-based environment)
Responsibilities
Greet patients and families, answer telephone calls, schedule appointments and hospital admissions, prepare and convert patient charts, reconcile daily encounters, monitor supply inventory, perform clerical duties, obtain and update patient information, communicate with physicians and nursing staff, arrange specialty equipment and services, submit pre-admission testing data, log surgical procedures
Seniority
Entry-level to Mid-level, hands-on IC