Systems Engineer - LAC
Core
Front-line technical support for Symantec Endpoint Security and Network Protection products, including network and security settings for on-premise and cloud implementations.
Role type
Level 1 Technical Support Engineer
Builds
Operational support for regional network services enabling customer access to revenue-generating applications and colleague access to internal systems.
Domain
IT Infrastructure / Cybersecurity
Deliverable
client delivery
Required skills
Troubleshooting procedures, ITIL processes, ticketing system management, incident severity identification, equipment inventory management, technical documentation creation, remote support coordination, multi-cultural communication, independent work, stress management, new systems learning, advanced computer applications.
Preferred skills
Associate degree in Systems Engineering, CompTIA Security+, CISSP, Symantec/Broadcom training or certifications.
Technologies
Symantec Endpoint Security, Symantec Network Protection, cloud platforms, local platforms, ticketing systems.
Responsibilities
Serve as first point of contact for customer technical support requests; design, configure, and implement server and storage solutions; provide full operational support for regional network services; create and maintain technical documentation and ticketing systems; analyze vendor invoices and maintain equipment inventory.
Seniority
Junior, hands-on IC