Patient Service Representative - Pain Management
Core
Front-desk administrative support for pain management and multispecialty clinics, handling patient registration, scheduling, billing, and insurance verification.
Role type
Patient Service Representative (Front Desk)
Builds
Patient intake workflows, appointment schedules, and billing records for VillageMD network clinics
Domain
Healthcare / Pain Management / Multispecialty Urgent Care
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, data entry, phone etiquette, HIPAA compliance
Preferred skills
EHR/Practice Management Systems, medical terminology, previous PSR experience, associate degree
Technologies
EHR, Practice Management Systems, Standard Office Technology (Windows)
Responsibilities
Greet patients and direct visitors, manage patient flow and registration, answer phones and take messages, process payments and reconcile daily collections, schedule appointments and diagnostic tests, update patient demographics and insurance info, coordinate with clinical staff for pre-authorizations
Seniority
Entry-level to Mid-level, hands-on IC