Patient Service Representative
Core
Front desk operations specialist supporting patient check-in/out, scheduling, insurance verification, and payment collection in a high-volume outpatient vein clinic.
Role type
Patient Service Representative (Medical Front Desk)
Builds
Patient access workflows and clinic flow for outpatient vein treatment centers
Domain
Healthcare / Vein Treatment
Required skills
Patient check-in/out, Medical scheduling, Insurance verification, Payment collection, EMR system usage, De-escalation, Multitasking, Attention to detail
Preferred skills
Bilingual English/Spanish, Prior medical front desk experience, Patient access experience, Healthcare scheduling experience, Insurance verification experience
Technologies
EMR systems, Scheduling platforms
Responsibilities
Greet and check in patients, Answer phones and schedule appointments, Verify insurance eligibility, Collect copays and balances, Maintain patient records, Support clinic flow, De-escalate patient concerns
Seniority
Individual Contributor, Entry to Mid-level