Customer Service
Core
Manage end-to-end customer order processing, fulfillment, billing, and complaint resolution within the Order-to-Cash process.
Role type
Customer Service Representative (Order Management)
Builds
Customer invoices, delivery schedules, and resolved order issues
Domain
Chemicals / Manufacturing
Required skills
Order-to-Cash process management, SAP, credit management, data accuracy, complaint resolution
Preferred skills
Microsoft 365
Responsibilities
Receive and process customer orders, monitor and resolve order blocks, coordinate deliveries, execute billing and financial transactions, handle customer complaints, support accounts receivable activities, maintain master data accuracy
